Privacy Policy
Moimobi understands the importance of your personal information and is committed to protecting your personal information security. We strictly comply with international privacy protection regulations such as GDPR, CCPA, PIPEDA, and follow the principles of consistent rights and responsibilities, clear purposes, minimum necessity, and open transparency to formulate this "Privacy Policy" (hereinafter referred to as "this Policy"). This Policy applies to the Moimobi Cloud Phone Platform (https://www.moimobi.com) and its related services (hereinafter referred to as "Services"). Before using Moimobi Services, please carefully read and fully understand this Policy, especially the important terms. If you have any questions about this Policy, you can contact us through email support@moimobi.com or the platform's "Contact Us" page. If you use Moimobi Services, it means you have fully understood and agreed to this Policy.
1. How We Collect and Use Your Personal Information
We only collect personal information necessary to provide services and clearly explain the purpose of collection. The following are the types of personal information we may collect and their uses:
Registration and Account Information: When you register a Moimobi account, we may collect your phone number, email address, username, password and other information for account creation, identity verification and service provision.
Device and Usage Information: To optimize the cloud phone experience, we may collect device model, operating system version, IP address, browser type, access time, cloud phone usage records and other information for service optimization, troubleshooting and security analysis.
Application-related Information: When you run or host applications through the Moimobi platform, we may collect application runtime data and log information to ensure service stability and performance optimization.
Payment Information: If you purchase value-added services, we may collect payment account information and transaction records to complete transactions and provide related services.
Other Information: Other information you actively provide (such as feedback submitted through customer service) is used to improve services or respond to your needs.
We will not use your personal information for other purposes not listed in this Policy. If it is needed for other purposes, we will seek your consent in advance.
2. How We Share, Transfer, and Publicly Disclose Your Personal Information
Sharing:
We will not share your personal information with third parties unless:
We have obtained your explicit consent;
It is necessary to provide services (such as payment service providers, cloud service providers);
To comply with laws and regulations or respond to legal requirements such as court orders and subpoenas;
To prevent fraud, illegal activities or protect user safety.
When sharing, we will strictly review third parties to ensure they meet data protection requirements and constrain their behavior through contracts.
Transfer:
We will not transfer your personal information to any third party unless we obtain your explicit consent or in cases of company mergers, acquisitions, etc. (we will notify you in advance).
Public Disclosure:
Unless required by laws and regulations or with your explicit consent, we will not publicly disclose your personal information.
3. How We Protect Your Personal Information
We adopt industry-standard security measures to protect your personal information, including but not limited to:
Data encryption transmission (such as HTTPS, SSL);
Access control and identity authentication;
Regular security audits and vulnerability scanning.
We only retain your personal information for the necessary period, and will anonymize or delete data after the period expires, unless otherwise required by laws and regulations.
4. Your Rights
According to international privacy protection regulations such as GDPR and CCPA, you have the following rights:
Access: Query the personal information we hold about you;
Correction: Correct inaccurate or incomplete personal information;
Deletion: Request deletion of your personal information in specific circumstances;
Withdraw Consent: Withdraw consent for personal information processing;
Data Export: Obtain a copy of your personal information.
You can exercise the above rights through the platform's "My-Settings-Privacy Settings" or contact support@moimobi.com.
5. Protection of Minors
We attach great importance to the protection of minors' personal information and strictly comply with international laws and regulations such as COPPA and GDPR. If you are a minor (as defined by your jurisdiction), please read this Policy with your legal guardian and obtain their consent before using Moimobi Services. We do not intentionally collect personal information of minors. If we discover information of minors without guardian consent, we will delete it immediately. Guardians have the right to view, correct, and delete personal information of minors under their guardianship. Please contact us if needed.
6. Updates to the Privacy Policy
We may update this Policy from time to time to reflect changes in laws, regulations or services. After updates, we will notify you in prominent positions on the platform (such as through announcements or pop-ups). Continued use of the Services means you agree to the updated Policy.
If you have any questions, comments or suggestions about this Privacy Policy, please contact us through: support@moimobi.com.